Web Content Management & Enterprise Content ManagementYour Web site is often the first place customers learn about your business. Your employees use your intranet to find corporate information. Partners use your Extranet to gain knowledge and understand your offerings. Managing a consistent flow of information to all these online channels is vital. Placing the ability to update the Web content on your sites in the hands of those who know it best is key. But how can you publish up-to-the minute news and information about your organization consistently on your Web site, intranet and Extranet when your IT staff is already stretched to the limit? Zaium CMS solutions provide the power to change the way you communicate over the Web. Individual productivity tools, such as spreadsheets, word-processors, presentation tools and email have all added to the proliferation of unstructured data that must be managed. Organizations are tasked with storing this information, making it accessible and ensuring that it is up to date and secure, and appropriately distributed, published and consumed. Enterprise Content Management (ECM) systems provide secure access, storage, publication and archiving of large volumes of unstructured business content. ECM helps companies exploit its intellectual capital, to avoid critical failures, and maintain online marketing operations more efficiently.
Commercial CMS and portal solutions are often marketed as shrink-wrapped, out-of-the-box solutions, but are usually consulting-ware — whose installation, configuration, customization, and maintenance need numerous consultants and cost the enterprise thousands of dollars.
Zaium CMS and Portal Solution Frameworks are created using open-source products in order to address the real and growing problem associated with the traditional process of maintaining Web properties. More and more content, of a variety of types, needs to be managed as quickly as possible—and this process requires automation and management. But the greatest benefit we offer is to provide you with systems that support your business goals and strategies. CMS & Portal Solutions BenefitsThe benefits of open-source-based frameworks include: - Reduce dependency in IT staff
- Reduce time to market.
- Low acquisition and maintenance cost
- Ease of customization
- Platform independence
- No vendor “lock-in”
- Better integration support
- Community support
- Documented systems
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Education: Higher Education Curriculum Management Portal Healthcare: Patient Services Portal Manufacturing: Channel Management Portal Idea Management Portal Globalization/Internationalization Customer Service etc
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Any organization’s Web presence is an opportunity to deliver important information to their customers. Disparate department Websites with their varied messaging and design dilute the power of the brand. | A centralized Web portal with distributed authorization and control results in a uniform design and presents a more consistent image to the market. | |
There is a lack of infrastructure to host and manage the wealth of information at the various departmental Websites. Multiple hosting locations lead to huge expenses and long times to update the Websites. | Streamlined content publishing and workflow management results in real-time information changes to the internal and external end users. | |
Multiple decentralized Web servers cause redundant data storage, lack of information refreshment, and productivity loss. The lack of a consistent approval process reduces the quality and accuracy of the content published on the Websites, leading to increased Web content administration effort. | Built-in checks and balances for content authoring and publishing help ensure that the quality of the content published on the Website is verified and consistent with the image that the organization wants to present to the market. | |
Use of multiple tools to create content often leads to broken links, data/information integrity concerns, increased errors, and inefficient change management of content. | The Zaium solution provides a permissions-based framework, an easy-to-use editing interface, a secure collaborative environment, and automated workflows for administrative approval. | |
In any industry wherein the customers have numerous options, the cost of acquiring new customers is very high. Therefore, it is necessary to focus on retaining the existing customers. | The Zaium solution offers real-time information availability to case processing staff, helping enable faster and more accurate response times to the customer. It provides browser-based access to online accurate case data stored in a CMS, and helps prompt online responses to status inquiries, disputes, exceptions, and special cases. | |
The back-office application systems are the repositories for case data and master information, which are very complex systems in compliance with the various rules and regulations for that industry. | The Zaium solution provides integration using adapter technology with the legacy system, the CRM system, and workflow management tools for better process handling and improved customer service along with real-time updates. | |
Using existing manual systems to manage content and design is time-consuming and incurs high maintenance costs and reduced accuracy. | An open-source technology-based solution that is platform-neutral allows easy integration with existing systems and results in the lowest possible cost while generating high ROI. |
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Key CapabilitiesOur CMS and Portal Solutions offer the following capabilities: |
| - Forms management
- Case management
- Content services
- Content applications
- Distributed shared queue processing of cases
| - Portal framework
- Role-based security framework
- Workflow and process management
- Smart forms
- Content-management framework
- Distributed content management
- Document-management system
- Content approval workflow
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PerspectiveTraditional processes of maintaining multiple Web properties have been inefficient, expensive, and error-prone. Smaller enterprises looking for a corporate presence have their Web properties developed and maintained by dedicated Web teams, a scenario that has led to a single point of failure. Large enterprises tend to shift their focus to operational excellence by transforming their multiple Web properties into strategic assets. In either case, ineffective Web content management can significantly undermine corporate messaging, decrease sales, increase staffing requirements, and raise operational costs and risks. Without an automated workflow in place, the quality of the Web content suffers because a formal approval mechanism is lacking. In short, organizations that do not have a content-management strategy or have an inefficient strategy fail to respond in real time.
A content-management system (CMS) supports the creation, management, distribution, publishing, and discovery of corporate information. In recent times, open-source software has been seen as an increasingly mainstream part of the market. Open-source CMSs and portals have now matured to the point where they should be considered side-by-side with commercial alternatives. Implementing a CMS and portal solution can be one of the largest IT projects undertaken by an organization. An open-source CMS and portal solution, by nature, offers a low total cost of ownership (TCO) for an organization.
To obtain a free analysis or more information, please call us at (917) 626-3469
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917-626-3469
